The buyer from Germany was looking for American-style floor mats for his Jeep and found a supplier at Bukalapak!
He turned to me and I made him an offer to purchase it and then ship it to Germany. After approving the offer and choosing the payment option via PayPal, I will issue the customer an invoice for the purchase and shipping to Germany via PayPal.
After payment was made, I ordered the item Bukalapak, which was delivered the same day via GoJek (delivery service by moped). I checked the goods and sent the customer a photo. Then it was time to pack the two floor mats for the Jeep.
Shipping takes place via postal package and should be delivered to the customer in two to four weeks. You can assume that the package will be delivered to your local customs office nearby. The customer then receives a letter and has to go there with the payment receipt from PayPal.
Customs topic:
Unfortunately, in Germany, customs are only allowed to open the package if the recipient or a postal employee is on site (postal secrecy). In Frankfurt, where all deliveries by flight are processed through customs, people seem to be completely overwhelmed, so only express shipments are processed there. Therefore, the packages are then sent to the internal customs offices near the delivery location.
You can also order customs clearance through the post office, but my experience is that it is more likely that the item will be returned to the sender. The customs and postal employees seem to be sleeping a little again or simply want to save themselves the extra work.
You should therefore consider traveling to the internal customs office in person. The fees charged by customs should generally correspond to VAT. Please note that shipping costs are always included. If the shipping costs are €50, €9.50 import tax must also be paid plus the import tax for the value of the goods, which corresponds to the amount of VAT. In some cases, additional fees (storage and administration fees) may apply.
If you have any questions, please feel free to contact me.
- Tel.: +49 (0)3581 7921528 (German internet telephone number)
- WhatsApp: +62 87 882424150 (telephony also possible)
- Email: silvio@bayi.de